Trust forms the bedrock of effective software teams. Trust allows teams to communicate quickly and to respond rapidly to changes in the project. Without sufficient trust, team members waste effort and energy hoarding information, forming cliques, dodging blame, and covering their tracks. A climate of trust provides a foundation for effective team processes, adaptability, and high performance. How can we shatter the deep-seated cycle of distrust in many organizations and help this essential trust emerge? Team leaders can stimulate and accelerate trustworthiness and trusting among team members, and between the team and its stakeholders by paying attention to membership, interactions, credibility, respect, and behaviors. In this session weâ€™ll investigate ways to accelerate trust-building within teams, including a definition of professional trust, a model for team interactions that leverages trust, ways to recognize when a team has â€œtrust issues,â€ and skills that help teams develop greater trust.
Diana is known in the software industry for conducting project retrospectives and transitioning groups to Agile processes. She currently chairs the board of the Agile Alliance. Her publications include Agile Retrospectives, Making Good Teams Great, coauthored with Esther Derby. She consults and speaks internationally.
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