* Voted best paper by attendees *
Customers who are so delighted with a product or service that they will tell others are a magnificent asset which every company wishes to retain and attract. While we have many ways to test for code stability, features, and functionality, there are not as many test methodologies that explore reporting on the overall user experience.
Workflow testing is the practical approach that we have applied to testing collaboratively for the user experience. Workflow testing methodology scales from a use case all the way to testing across the Adobe Master Collection for CS3. Having an efficient way to report holistically the user experience is an effective way to improve overall product quality. This is especially true in multi-user scenarios which span many features, different applications, and a myriad of operating systems.
Lanette Creamer has been with Adobe Systems since 2000 testing products such as Adobe InDesign versions 1.5 through CS, Adobe InCopy 1.0, Shared Technologies across applications like XMP, XML, WebDav, and has been working as the Quality Lead for the Adobe Creative Suites Workflow Team since 2006. Lanette studied Graphic Design at Western Washington University, but her true love was for Photoshop, Illustrator, and PageMaker. After attending an inspiring seminar at the CAST conference in 2007, she started a testing blog at http://blog.testyredhead.com/ hoping to find other people who are passionate about collaborative testing.
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