Dogs know the secrets to productivity and harmony within their packs; humans are often blind to these simple truths. Pack theory and canine behaviorism can be successfully applied to manage and improve human relationships. This study is an examination of how common canine behaviors within packs (e.g., conflict management, leadership, and communication) are equally effective when employed by members of business teams. Canine and human examples from current literature and observation illustrate the potential for improving efficiency, productivity, and collaboration among teams without raising hackles.
Shannon is the Quality Specialist at Totem Ocean Trailer Express, Inc., in Tacoma, Washington. She has the distinct honor of being TOTE’s only full-time quality employee. Her duties include caring for the health and wellness of the quality management system and directing document control, internal audit, corrective and preventive action, and TOTE’s best practice program. Shannon is a three-year Senior Examiner with the Washington State Quality Award and a first-year Baldridge Examiner. She has lots of experience squeezing productivity and good behavior from unruly team members and dogs.
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