Supriya Joshi, WebmMD Health Services
One of the most challenging tasks all client-facing companies have to face is “how to deal with day to day client demands and handle them efficiently”. There are often times when the work gets put in one after another with no understanding of where to start. It’s frustrating to start the day by looking at pile of work to be done with no prioritization. Sometimes you don’t always have a choice of whether or not to deal with these daily demands, but there are some things you can do to make the situation less stressful. This paper outlines the approach that WebMD health services adopted to overcome these challenges with the goal of achieving higher client satisfaction and delivering higher quality features in a shortened timeframe.