Jeff Fiebrich is a Software Quality Manager for Freescale Semiconductor Inc. He is a member of the American Society for Quality (ASQ) and has received ASQ certification in Quality Auditing and Software Quality Engineering, and is a RABQSA International Certified Lead Auditor. A graduate of Texas State University with a degree in Computer Science and Mathematics, he served on the University of Texas, Software Quality Institute subcommittee in 2003 – 2004. He has addressed national and international audiences on topics from software development to process modeling.
Jeff has over twenty-five years of Quality experience as an engineer, project manager, and software process improvement leader. He has lead efforts in ISO certification and Software Engineering Institute (SEI) Maturity and SPICE assessments. Jeff has led improvement efforts in the United States, Middle East, Europe, India, and Asia.
Jeff is the co-author of the book, ‘Collaborative Process Improvement’, Wiley-IEEE Press, 2007.
- Audit Effectiveness – Assuring Customer Satisfaction - Diane Clegg, Simon Lang, Jeff Fiebrich, 2011 Technical Paper, Abstract, Paper, Slides
- Using Metrics to Drive Customer Satisfaction - Jeff Fiebrich, 2012 Technical Paper, Abstract, Paper, Slides