Kathleen Naughton is a SW Test Architect with Hewlett-Packard. Kathleen has over 20 years experience in the technology industry implementing a parts order system on one of the first nation-wide WANs for Tektronix, verifying graphical software development kits for CA, designing testing for streaming media cell phone software with Packet Video and, most recently, printer and scanner test design and lead for Hewlett-Packard’s Imaging and Printing Group. She has been the printer installer test lead for over 5 years, co-chaired the Install Success Taskforce, and directed multiple programs and studies performed to reduce the install call rates. She is an active member of the Anita Borg Institute’s organizing committee for the Grace Hopper Celebration of Women in Computing conference as well as a regular presenter at that conference.
- Affecting Printer Installation Success in the Consumer Market -