Lisa Kraushaar is a Product Quality Program Manager and has spent 7 years tackling bugs at Etsy.com. She’s seen the process of bug handling at Etsy develop from non-existent to being an integral part of each stage of the product lifecycle. She has worn many hats, working closely with Product, Support, and Engineering to connect real time user experience to internal product development and bring focus to issues members are facing using the site. Coming from a background in cultural studies, community management and jewelry design her approach to technology is rooted a human understanding of the lived experience and the pride of craftsmanship.
- Bugs Exist And That’s OK, A Poor User Experience Is Not - Lisa Kraushaar, 2016 Technical Paper, Abstract, Paper, Slides, Notes, Video.