Jon Bach, eBay,
Silos aren’t a bad thing. Like sovereign countries, they are meant to define and distinguish a culture, identity, and purpose. Furthermore, being in a silo can help you focus and get things done without having to worry about solving every important problem in the company. But just like a nation, if your organization takes an isolationist policy, it can pose some risks. In this keynote, he talks about his two and a half years of experience as a Quality Engineering Director at eBay, and introduces a concept he calls “Live Site Quality” that he thinks isn’t often talked about among software testing professionals. It means the value your customers get while experiencing different activity flows through your online product or service. It’s the impression they’re left with as they try to solve a problem or meet a need; no matter if it’s a simple task or a complex exploration of your site’s capabilities. Jon’s main idea is “selling” stakeholders on different “Live Site Quality” perspectives and getting eBay colleagues from different parts of the organization to buy the idea that bugs that most affect their Live Site Quality may lie between their team and another.
Target audience: Intermediate
2014 Keynote, Jon Bach, Paper, Slides