Much has been written about quality and risk management from the perspectives of organizations that design, develop, and implement software systems. However, many enterprises no longer build software systems internally but, instead, acquire them from contractors. For an organization that acquires software systems, project management needs to be done from a different perspective, and quality and risk management needs a different focus and emphasis than the organization responsible for building the systems.
Catch the replay of this webinar covering the intricacies of working with contractors when purchasing customized and off-the-shelf enterprise systems. Or, view the slides on SlideShare.
This presentation marks the tenth anniversary of a PNSQC 2008 presentation entitled “Management of Outsourced Projects.” Many of the topics discussed then continue to be relevant today. The major difference between then and now, however, is the popularity of agile development methodologies. Agile, with some of its primary tenets including a focus on short iterations, needs to be adapted in order to work successfully in an environment where organizations acquire software built by a third party. In this paper, the authors examine problems, issues, and risks that arise in project situations when a prime implementation contractor is used.
Ying Ki Kwong is the Statewide Quality Assurance Program Manager in the Office of the State CIO in Oregon state government. Prior to this role, he was IT Investment Oversight Coordinator in the same office and was Project Office Manager of the Medicaid Management Information System Project in the Oregon Department of Human Services. In the private sector, Ying was CEO of an internet B2B portal for trading commodities futures and metals. He was a program manager in the Video & Networking Division of Tektronix, responsible for worldwide applications & channels marketing for a line of video servers in broadcast television applications.
Philip Lew is the Program Chair for PNSQC and the CEO at XBOSoft, a firm specializing in software QA and software testing services. As a Corporate Executive, Development Manager, Product Manager, and Software Engineer, Philip has managed teams to tackle broken processes, develop solutions to difficult problems, and coached others be leaders, managers, and experts. He leverages his academic background combined with hands-on work experience to work with clients and colleagues around the world. For his hobbies, he rides a bicycle and travels the world to quest his thirst for exploration and learning.