Chris Alexander, AGLX Consulting, LLC
Quality in software and hardware development is increasingly proving a critical, if not decisive factor in delivering value, ensuring customer satisfaction, and increasing business longevity. Yet many technology companies lack a basic vocabulary and framework with which they can communicate, respond to, and mitigate the risks inherent in complex knowledge work. Especially in organizations employing agile practices, risks are introduced through development practices unfamiliar with risk management fundamentals, the results of which impact business in the form of escaped defects or errors (bugs) which slow internal production and affect end-customer utility and value.
Applying lessons learned from years of military service using Operational Risk Management, we have developed a scalable framework providing a model for companies, teams, and individuals to apply to their risk management systems. Our approach focuses on prevention and detection while also addressing mitigation and response. We provide methods to continuously improve the system across multiple levels, increasing overall robustness, resiliency, and responsiveness.
Target Audience: Intermediate