Suresh Chandra Bose and Ganesh Bose, Cognizant Technology Solutions
As a QA professional, I am sure you must have grappled with the following questions at some point in your career:
- Can testing practices/processes be benchmarked by industry standard?
- Can organizations improve effectiveness of testing?
- Can you sustain test maturity?
- What should be the implementation plan to improve testing processes?
Suresh Chandra Bose an Accredited TMMi Lead Assessor will provide an exhaustive approach in response to the above questions. This paper is about how we enabled a Technology Client in their TMMi journey to become North America’s first organization to be TMMi Level-3 certified.
We started supporting the client’s adoption of TMMI as a reference framework for driving process improvement by conducting an initial assessment of the current testing processes, and identified areas of improvement and recommended a roadmap including Process Standardization, Training, Piloting and Institutionalization of the TMMi practices across the organization.
We performed a phase-wise iterative approach, with a focus on quality of deliverables and effective test practices. The underlying objective was to reduce cost of rework by improving quality through better maturity on testing practices, in accordance with TMMi Level-3. The ’one-size-fits-all’ approach proved ineffective here, and hence came the need to highlight various elements of Organizational Change Management, instrumental in process roll-out after new QA processes, guidelines and checklists are defined.
This was a huge initiative that helped the client transition to a higher maturity in overall testing – instilling scalable, measurable and predictive capabilities.