Julie Fleischer, Intel
Delivering quality can be straightforward in an organization that creates multiple products and has a series of time-tested processes and procedures in place to guarantee success. However, at some point in your career, you may be asked to deliver a quality result with a team that has self-defined or loosely-defined processes, includes volunteers whose “day job” is not your project, and who rely on a consensus process with individuals from diverse, and sometimes competing, backgrounds and agendas to make decisions. This paper is written by a Program Manager and QA Lead who has spent the better part of the past decade delivering quality test and certification programs, specifications, and projects in various open source programs and standards development organizations. We’ll cover tips and techniques for achieving success in those volunteer-based environments.