Basics of Root Cause Analysis

Do you want to learn how to identify and fix the root causes of problems in your organization? If so, then this workshop is for you! In this two-hour session, you'll learn the basics of root cause analysis, including the 5 Whys technique, fishbone diagrams, and we may touch on another tool or two. You'll also get to practice root cause analysis on a real-world case study. This workshop is perfect for anyone who wants to improve the quality of their work and prevent problems from happening in the future.


Neal Peterson, Agile PDXNeal Peterson, AgilePDX

As a certified Project Management Professional (PMP) and Six Sigma Lean Black Belt Professional (LBBP), Neal Peterson has experience collaborating across functional departments of an organization to enable continuous measurable improvement of end-to-end value chain processes with tasks, roles, responsibilities, and measures, defined specifically and communicated directly, promptly and respectfully. He has done this for companies in the energy, healthcare, financial services, retail, software, semi-conductor, transportation, shipping, and manufacturing industries.